FAQ

Order Processing & Shipping

How soon is my order processed?
Most orders are processed within 1-2 business days (excluding weekends/holidays) after purchase confirmation. During high-demand periods, we’ll notify you of any delays and ship your order ASAP.

When will my order arrive?
Delivery times vary by destination. You’ll see an estimated delivery date at checkout.

How much is shipping?
Shipping costs are calculated and displayed at checkout.

How do I track my order?
Once shipped, you’ll receive a tracking number via email to monitor your package online.

Do you ship internationally?
Yes! International customers are responsible for import taxes/duties (we’ll notify you if these apply).

What if my shipping address is wrong?
Double-check your address at checkout! We can’t resend orders shipped to incorrect addresses provided by customers.

Can I change/cancel my order?
Contact us immediately! We’ll try to accommodate requests, but changes aren’t guaranteed once processing begins.

Returns & Refunds

What’s your refund window?
Refund requests must be made within 3 days of receiving your order.

What are the return conditions?

• Product must be unused, undamaged, and in original packaging

• Include the original receipt/packing slip

• Pre-approved returns only (email us first for authorization)

Who covers return shipping costs?
Customers are responsible for return shipping unless the item is defective or we made an error.

Can I return customized/personalized items?
Custom-made items (e.g., engraved tumblers) are final sale unless defective.

How should I pack my return?
Use the original packaging + a protective outer box to prevent damage.

What if my return doesn’t meet requirements?
Non-compliant returns may be rejected (we’ll notify you and offer options).

Can I exchange instead of refund?
Yes! Request exchanges via email. Approval depends on stock availability.

Do I need to contact you before returning?
Absolutely! Email us at hello@bizzgenesis.com for a return authorization number first.